FAQ

About d.nuvo

d.nuvo is a Fresh Ceramided™ skincare range. This store sells six products: Essential Toner, Vitamin C Ampoule, Calming Ampoule, Water Cream, Eye Cream and Aqua C Dual Sun Serum (50 ml).

How do I choose a routine?

Take the Skin Quiz or use the routine builder. If you want a simple start, choose one of the four duos on our home page: a hero ampoule (Vitamin C or Calming) with either Water Cream or Eye Cream. You can add Sun Serum and Toner as optional extras.

How do the duos work?

A duo adds the two individual products to your bag at their normal prices, so stock always matches the shop. Add-ons are optional and never pre-selected. If a discount code is offered on a duo, it is shown next to the price and applied at checkout.

Should I patch test?

Yes. Introduce one new product at a time, test on a small area first and follow the label on each pack. Stop using a product if irritation continues, and speak to a healthcare professional about severe, persistent or worsening skin concerns. Our guidance is not medical advice.

Is Seo Yeon a real customer?

No. Seo Yeon is a fictional d.nuvo brand character created with AI. Her scenes and lines are brand storytelling and are not customer reviews, testimonials or product results.

Where can I read reviews?

See our Customer Reviews page. Marketplace reviews stay on the original platforms, and individual experiences vary.

Shipping, returns and payments

Please read our shipping policy, refund policy and terms of service. For anything else, contact us.